FAQ’s

Each child is unique in how quickly they learn new skills and there are many factors that can contribute to a student learning to swim at a faster or slower pace.

While we recognize that each child learns at a different pace, we recommend that you come a minimum of 1 time a week for 15 minutes. If you have a more aggressive goal for your child, we might recommend that you come to lessons 2 times per week to provide your child with another lesson in the same week to address the skills.

We typically see great results from students attending lessons 1 time per week, but as with most new skills, the more you practice them, the better you become.

After your child builds their stamina and confidence coming to lessons once or twice per week, our instructor may recommend that you extend your lessons to 30 minutes. This is great for students who have moved on from water safety and are learning to swim the 4 competitive strokes.

Lessons are charged on a monthly tuition basis. When you enroll with us a credit card is kept on file and the family is set up on our automatic billing cycle.

We process tuition on the 27th of every month for the next month tuition (for example, February tuition will be charged January 27th).

We accept Visa, MasterCard and Discover.

If you join in the middle of the month you will be prorated for the remainder of that month for number of the lessons scheduled. You will then be charged on the 27th for the next month’s tuition.

All-Star Swim School has a No-Makeup Policy. As such, we cannot offer makeups, refunds, or credits if a student cancels or misses their lesson for any reason. Should you miss your lesson, we look forward to seeing your student at her/his next lesson.

The timeslot that you schedule with us is reserved for your student until you provide us with your cancellation notice. Should you wish to cancel your lessons and be removed from the monthly tuition billing cycle, All-Star Swim School requires a written 30-day cancellation notice. You can email our office at info@allstarswimschool.com or simply fill out this 30-day notice form.

Unfortunately, we cannot guarantee that your same date, time and teacher will be available when you return for lessons. We will do our best to accommodate your preferences and schedule.

If you find that your current schedule is no longer convenient, please contact our office by emailing info@allstarswimschool.com with the subject of Schedule Change Needed.

It’s very common for children to have a fear of the water. Our number one priority is to make sure your child is swim safe and learns to love the water. We will start from the basics and slowly work our way up based on your child’s ability and confidence level.

The majority of young children do cry in the beginning. This is usually due to several factors, including the fear of the water, a new environment, the parent not be a part of the process, and working with a new instructor. As hard as it is to listen to your child cry, please know we have your child’s best interest at heart. We will never force them to do anything they are not comfortable with. Time will make your child feel more comfortable and the tears will eventually subside.

You will find plenty of parking at our facility. Please adhere to a 1 mph when you enter our premise. This is for the safety of all of our clients. Please enter through our main office (located to the right of the house). For your first lesson please check in at the office. Our staff will check to make sure all of your paperwork is up to date and can help you with swim diapers if you have little ones.  You can then get your child dressed in their swim gear and wait in the swim room until your instructor calls your child’s name.

For children under the age of 4 they must wear 2 reusable swim diapers under their swimsuit. If you need to purchase swim diapers before your lesson, please arrive 10 minutes before the start of your lesson to allow for proper time to size and dress your student. If you have any questions about sizes and swim diapers, please feel free to ask any of our office staff.

It is our recommendation that children begin lessons without goggles to help insure they are comfortable in the water without them. Once your child’s instructor feels they are ready to use goggles, they will communicate that with the parent. They must also have their own goggles and for children with longer hair they must wear a swim cap. If you need any of these supplies, they can be purchased at our office.

On your first day, your instructor will do an assessment of your child’s ability. At the end of your child’s lesson, the instructor will discuss what they plan to work on and what your child can expect to learn during their first few lessons. If you have any additional questions, please feel free to leave them with our office and they will be passed along to your instructor. If you have any specific goals in mind for your child or if you are preparing them for a vacation where you are expecting to be in water, let your instructor know so they can prepare lessons to meet your students goals.

At the end of every lesson your instructor will let you know what they worked on, things that need to be improved, and what progress is being seen. Instructors take time each month to invite parents into the pool area to show what the student is working on. If you ever have questions about your student’s progress, you can always send our office an email and our staff will gather information from your instructor to help illustrate where your child is at in their lessons.

Yes we are open year round. Our pool is an outdoor pool, but during the colder seasons we put up an inflatable dome, we refer to this dome as “The Bubble”, over the pool which gives it an indoor feel. Inside the dome it is nice and warm for the children. Our pool is always heated between 90-92 degrees.

When “The Bubble” is up, your instructor will call your child’s name when it is their turn. Walk over to the zippered door and your instructor will open it up for you. If your child is unable to walk into the bubble, pass your child through the door. If your child is old enough to step inside, your instructor will help them step into the pool area. After bringing your child to the zippered door, head back into one of our viewing rooms. When the lesson is over, your child’s instructor will call for you to come to the zipper door.

Many children experience separation anxiety when they first begin their lessons. We have learned that children do best when they can’t directly see their parent during their lesson. They are also able to build a quicker rapport with their swim instructor. Also, with multiple private lessons going on at the same time it’s less distracting to have the parents waiting in the pool area.